Privacy Policy

Creator Access Lab ("we", "us", "our") runs creatoraccesslab.com, a membership platform that lets creators borrow products, create content, and return them. This policy explains what personal information we collect, why we collect it, and what choices you have. By using our website or creating an account, you agree to this policy.

1. Information We Collect

Information you give us

  • Your name, email address, and phone number when you create an account
  • Your delivery address and return address when you book a product
  • Your social media or channel links, if you share them with us
  • Messages you send us when you contact support

Payment information

Payments for membership, deposits, and shipping are processed by Razorpay. We do not see or store your card number, UPI PIN, or net banking details. We only receive confirmation of the payment and a transaction reference.

Activity on your account

  • Your membership status, deposit wallet balance, and transaction history
  • Your booking history, shipment tracking details, and return status
  • Notes from our inspection of returned products (for example, condition and any damage)

Automatic information

  • Your IP address, browser type, device type, and pages visited

  • Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Create and manage your account and membership

  • Process payments, hold deposits, and refund or withdraw your wallet balance

  • Arrange forward and return shipping and let you track your products

  • Inspect returned products and apply deposit deductions where needed

  • Contact you about your bookings, returns, payments, and important account updates

  • Prevent fraud, misuse, and non-return of products

  • Improve our website and services

  • Meet our legal and tax obligations

We do not sell your personal information.

3. Who We Share Information With

We share your information only when needed to run the service:

  • Courier and logistics partners: your name, phone number, and addresses, so products can be delivered and picked up

  • Razorpay: the details needed to process your payments and refunds

  • Website hosting and technical service providers: who store and process data on our behalf

  • Brand partners: [limited details such as your name, city, and content links, only where a brand needs them to approve or track a product. Confirm or remove this line]

  • Authorities: if required by law, a court order, or to protect our rights, for example in case of fraud or a product that is never returned

These parties may only use your information to provide their service to us.

4. How Long We Keep Your Information

We keep your information for as long as your account is active and for [2 years] afterward, so we can handle disputes, meet tax and accounting rules, and comply with the law. After that, we delete it or remove anything that identifies you.

5. Your Rights

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

  • Ask what personal information we hold about you

  • Ask us to correct information that is wrong or incomplete

  • Ask us to delete your information, unless we must keep it for legal reasons or because you still have an unreturned product or open dispute

  • Withdraw your consent to how we use your information

  • Make a complaint if you feel your data has been mishandled

To use any of these rights, contact us using the details in Section 10. We will respond within [30] days.

6. Cookies

Our website uses cookies to keep you logged in, remember your cart and bookings, and understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the site, such as logging in and booking, may not work properly without them.

 

7. Data Security

We take reasonable steps to protect your information, including secure payment processing through Razorpay and restricted access to your data. No website or online system can be guaranteed to be completely secure, so please choose a strong password and do not share your login with anyone.

 

8. Age Requirement

Our services are for people who are 18 years or older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.

 

9. Changes to This Policy

We may update this policy from time to time. When we make important changes, we will update the date at the top of this page and, where appropriate, notify you by email or on the website. Continuing to use our services after an update means you accept the updated policy.

10. Contact Us and Grievance Officer

For questions, requests, or complaints about your data:

  • Name: Mr. Shiva

  • Email: shiva@2425@gmail.com

  • Phone / WhatsApp: 7666452207

  • Address: civil line road akola