Shipping & Returns

Creator Access Lab works on a simple idea: Borrow. Create. Return. You book a product, receive it, create your content, and send it back. This page explains how shipping works, how returns work, and how your deposit is handled at each step.

1-How Borrowing Works

01.

Take a membership and add a deposit to your wallet.

02.

Book any product whose deposit requirement fits within your wallet balance.

03.

Enter your delivery address and your return address, then pay the shipping charges.

04.

Receive the product, create your content, and ship it back.

05.

Once we inspect the product, your deposit is released back to your wallet.

2. Shipping

Shipping charges
You pay both forward shipping (to you) and return shipping (back to us) at the time of booking. Charges are fixed city-wise, so the amount you see at checkout is the amount you pay, with no surprises later.

Dispatch time
Products are dispatched within [2–3] business days of a confirmed booking.

Delivery time
Delivery usually takes [3–7] business days depending on your city. Remote locations may take longer.

Tracking
You can track your booked product and see your deposit status anytime from your creator dashboard.

Addresses
Please double-check your delivery and return addresses before booking. If a shipment fails because of an incorrect or incomplete address, or because no one was available to receive it, any extra shipping cost may be deducted from your deposit.

3. Returns

Return window
Please return the product within [7] days of delivery. Since return shipping is already paid at booking, you only need to pack the product and hand it to the courier.

How to return

  • Pack the product with all its original contents (charger, cables, box, manuals, accessories).
  • Use the return shipping details provided in your dashboard.
  • Share the courier tracking details in your dashboard so we can follow the shipment.

Late returns
If a product is not returned within the return window, [a late fee of ₹50 per day may apply / we will contact you first. Choose one].

4. Inspection & Deposit Deductions

Every returned product is checked manually by our team when it arrives.

  • Returned in good condition: your full deposit stays intact in your wallet.
  • Damaged: a deduction is made from your deposit in proportion to the damage. Normal handling and light use are not treated as damage.
  • Missing parts or accessories: the value of the missing items may be deducted.
  • Not returned or lost: up to the full deposit amount for that product may be retained.

If any deduction is made, we will tell you what was found and why. If you disagree, contact us within [3] days of the notice and we will review it with you.

5. Receiving a Damaged or Wrong Product

If the product arrives damaged, defective, or different from what you booked, contact us within [48 hours] of delivery with clear photos or an unboxing video. We will arrange a replacement or cancel the booking, and no deduction will be made for the issue.

6. Deposit Wallet & Withdrawals

  • Your deposit is held as security and cannot be spent on anything else.
  • While a product is booked and not yet returned, your wallet balance stays locked and cannot be withdrawn.
  • Once all your booked products have been returned and inspected, you can withdraw your full wallet balance (minus any deductions).
  • Withdrawals are refunded to your original payment method within [5–7] business days.
  • To book more than your wallet allows, either return a booked product to free up its deposit, or add more deposit.

7. What Is Not Refundable

  • Membership fees (₹499/month) [confirm: non-refundable once billed]
  • Shipping charges once the product has been dispatched

8. Cancellations

You can cancel a booking before it is dispatched, and the deposit goes back to your wallet. Shipping charges for cancelled bookings are refunded [in full / minus a small handling fee. Choose one]. Once dispatched, a booking cannot be cancelled and the return process applies.

9. Contact Us

Questions about a shipment, return, or deduction? Reach us at:

  • Email: [contact@creatoraccesslab.com
  • WhatsApp / Phone: 7666452208
  • Hours Mon–Sat, 10 AM–6 PM